Contact the editorial desk.
A small desk, a published inbox, and a three-step process.
The editorial desk is a small desk. The inbox is monitored on weekdays. The response window is 5 working days. The desk reads every correction and every tip — the desk does not reply to every message, but the desk reads every message.
Email, corrections, and tips.
The desk accepts three kinds of messages: corrections to published content, tips for the next register, and general editorial feedback. The desk does not accept pitches for casino or skill-game partnerships — the desk is editorial, not commercial.
Contact · 01
Editorial photograph
How to write a useful correction — three rules.
The desk accepts corrections. The desk reads every correction. The desk publishes the corrections on the news register. The three rules below are the rules that help the desk verify the correction quickly.
Cite the source
The correction should cite the source of the accurate information. The source is the URL of the operator's help page, the regulator's announcement, or the publicly available policy document. The desk verifies the source before publishing the correction.
Cite the page
The correction should cite the page on which the inaccurate information is published. The page URL is the basis for the correction. The desk updates the page after verifying the correction.
Keep it short
The correction should be short. A short correction is a useful correction. The desk reads the correction and verifies the source. The shorter the correction, the faster the verification.
What the desk does
The desk publishes the correction on the news register. The correction is a dated entry on the register. The desk updates the original page after verifying the correction.
What the desk does not do — three limits.
The desk is editorial. The desk is not a customer support channel for the platform. The desk does not solve account issues, does not process KYC, and does not provide legal advice. The three limits below are the limits every reader should know.
Not a customer support channel
The desk is not the platform's customer support. The platform's customer support is on the platform's help pages. The customer care chapter walks through the channels.
Not a KYC channel
The desk does not process KYC. The KYC is processed on the platform's account settings. The wallet and KYC chapter walks through the flow.
Not a legal advisor
The desk does not provide legal advice. The desk is editorial. The reader should consult with a legal advisor for legal advice.
Five questions readers carry into the contact page.
How do I contact the editorial desk?
The desk accepts three kinds of messages: corrections, tips, and feedback. The desk reads every message. The response window is 5 working days.
What is the response window?
The response window is 5 working days. The desk does not reply to every message, but the desk reads every message.
How do I write a useful correction?
The correction should cite the source of the accurate information and the page on which the inaccurate information is published. The desk verifies the source before publishing the correction.
What does the desk do with corrections?
The desk publishes the correction on the news register. The correction is a dated entry on the register. The desk updates the original page after verifying the correction.
What does the desk not do?
The desk is not a customer support channel, is not a KYC channel, and is not a legal advisor. The desk is editorial.
18+ readers only · jurisdiction rules apply
The contact page is for editorial feedback. The platform's customer support is on the platform's help pages. Skill-game rules vary by state in India and by country elsewhere.
Continue the reading path.
Two natural next steps for the reader who has just finished this chapter. The desk recommends the same five-step sequence on every page — read the next chapter, then compare platform usability.
Read the next chapter
Continue with the chapter the desk recommends next on the reading path. Adult readers only. Jurisdiction rules apply.